Privacy Policy
The Conveyancing Team respects your privacy and aims to manage personal information openly and transparently. This policy explains our general information-handling practices.
Who this policy applies to
This policy applies to The Conveyancing Team and Richard Lim, Licensed Conveyancer 001718L, in relation to personal information handled through the website and in connection with our business activities.
What personal information we may collect
- Name, contact details and information you provide in an enquiry.
- Information relevant to a proposed or existing conveyancing matter, where you provide it for that purpose.
- Correspondence, records of communications and information needed to provide conveyancing services.
- Information required for identity, AML/CTF, verification and other legal or regulatory requirements.
- Technical information associated with use of the website, where collected by the website or its providers.
Please do not send identity documents, bank details, passwords or other highly sensitive information through an initial website enquiry unless we specifically ask you to provide it using an appropriate method.
How we collect information
Information may be collected directly from you, from your communications with us, during a conveyancing matter, from transaction participants and professional or service providers involved in the matter, and from authorities or providers where permitted or required. Some technical information may also be collected automatically when you use the website.
Why we collect, hold, use and disclose information
We may use personal information to respond to enquiries, assess and provide conveyancing services, communicate with you, conduct searches and compliance checks, coordinate settlement and related services, maintain records, meet legal and regulatory obligations, manage complaints and operate and improve the business and website.
Who information may be disclosed to
Depending on the matter, personal information may be disclosed to relevant government authorities, PEXA and other transaction or verification providers, search and certificate providers, financial institutions, professional advisers and other participants or providers where reasonably necessary for the transaction, permitted by law or required by law.
Overseas disclosure
Some technology, hosting, communications or other service providers may store or process information outside Australia. The actual providers and locations should be verified and this policy updated when the relevant technology arrangements change.
Security
We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet or electronic system can be guaranteed to be completely secure.
Access and correction
You may ask for access to personal information we hold about you and ask for information to be corrected if it is inaccurate, out-of-date, incomplete, irrelevant or misleading. Requests can be made using the contact details below.
Privacy complaints
If you have a privacy concern or complaint, please contact Richard first so the matter can be considered and addressed. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Cookies and analytics
We use Google Analytics to understand how visitors find and use this website, including pages viewed, traffic sources and interactions with website content. Google Analytics uses cookies and similar technologies and processes website usage and device information. Google may process this information outside Australia. We do not intentionally send your name, enquiry details, contract contents, identity documents or financial records to Google Analytics. You can manage cookies through your browser settings. For more information, see Google’s Privacy Policy and the Google Analytics opt-out browser add-on.
Google Ads conversion measurement also records clicks on the website’s telephone and email links to help us assess advertising activity. A click indicates an enquiry action only; it does not confirm that a call was connected, an email was sent, or a client was engaged. Google may use cookies or similar technologies and process browser, device and ad interaction information for this measurement. For more information, see Google’s Privacy Policy. For visitors who arrive through an ad, Google may temporarily replace the website’s displayed phone number with a Google forwarding number to measure calls made after the ad click.