Client support
Complaints & Feedback
Your feedback matters. If you are unhappy with a service or have a concern about how your matter is being handled, please tell Richard so the issue can be considered and addressed.
If your matter is time-sensitive, please contact Richard directly by phone as well as in writing. Do not rely on a website form or email alone to protect a transaction deadline.
How to raise a concern
- Contact Richard and explain the issue, including the matter or transaction involved.
- Tell us what outcome or resolution you are seeking, if you have one in mind.
- Where appropriate, provide the relevant correspondence or other information needed to understand the concern.
How we will handle it
We will consider the concern fairly and professionally, keep a record of the complaint and communicate with you about the steps being taken. Where a matter cannot be resolved directly, you may have access to external complaint, regulatory or dispute-resolution options depending on the circumstances.
External information
Consumer Affairs Victoria provides information about complaint handling and dispute resolution for conveyancers and encourages businesses to make complaint pathways easy for customers to use.
Consumer Affairs Victoria — complaint handling and dispute resolution